Our Policies
Please Kindly Read Thourough

• Deposit Requirements

  • We require a non-refundable deposit to secure your appointment slot.

  • The deposit is included in the total balance. Balance is to be paid in cash, cashapp . If payment page doesn't show please send deposit to cashapp username $thebraidmastershop

  • Your deposit will ONLY be refunded if we cancel your appointment or an error occurs on our end. If you cannot make your appointment for any reason, your deposit can be used for a future appointment slot.

​

Absolutely, NO REFUNDS

• If you have any questions or concerns regarding your hair, bring it up before you leave the seat! Any concerns must be addressed within 24 hours of installation.

• Contact us via +1-(301)222-3306

​

• Cancellations

  • If you need to reschedule an appointment, do so from the email confirmation.
    To Cancel please call us on (301)222-3306 24 hours before appointment time.

​

• Tardiness

  • If you are running late, please notify us via a phone call or text message
    NB: Not on social media.​

​

• No show Appointments

  • No show appointments will be charged full price  of the cost of the service and may not be allowed from booking with us in the future.

​

Your hair must be 4' (inches) long, washed and blown dry straight before service. No oils in your hair.
Styles can not be changed on the day of your appointment. Do not book for a full service if you are getting touch up.

​

NO EXTRA GUEST. NO EXCEPTIONS

WE ONLY SERVICE CLIENTS 08 YEARS AND OLDER.